What you should consider before placing an order

Our products are high-quality, technically advanced systems designed for self-installation – which makes proper preparation essential. This brief overview will help you clarify all key questions in advance and avoid follow-up inquiries, unnecessary costs, or delays. Below, you’ll find the most important aspects at a glance. The full checklist with all details is included further down.

✅ Product

  • Implanted RFID chips: In practice, reliable detection of implanted RFID chips cannot be guaranteed. The collar tag included with every pet door is the most dependable solution.
  • Maintenance: To ensure long-term functionality, we recommend regular maintenance – ideally once a year.


🛠️ Installation

  • Consult the petWALK Info Centre in advance: Before placing your order, please refer to the petWALK Info Centre for detailed information on door sizes, installation dimensions, technical specifications, and other essential details.
  • Installation: petWALK pet doors are designed for self-installation. We do not offer an installation service.
  • Installation height: Use your pet’s belly height as a reference – ensure the door is not installed too high for comfortable use.
  • Accessories & configurator: Use our configurator to to customize your petWALK door. Based on your input, the required installation accessories (e.g. tunnel sets or spacers) will be added automatically.
  • Power connection: A power supply is required. A suitable power adapter is included with your order.


📦 Delivery

  • Delivery time & shipping costs: These are shown in the shopping cart. Consumers are entitled to a statutory 14-day right of withdrawal.
  • Deliveries outside the EU: Additional charges such as customs duties or taxes may apply and will be collected by the shipping carrier upon delivery.
  • Check the delivery upon receipt: Please inspect the package immediately upon receipt for damage or missing items. If installation is delayed, the internal battery must be recharged every 2 months for 24 hours by connecting the pet door to the power supply.


💬 Support & Repair

Our support team is available via email (or by phone upon request) and typically responds within
3 working days. We do not provide on-site support. For optimal remote assistance, we recommend activating petWALK.control, which allows our team to access your system (with your permission) and provide effective troubleshooting.

With some preparation, you ensure a smooth process – from ordering to installation. Take a moment before placing your order to check the items on the checklist – this will help you avoid surprises, save time, and ensure that your door fits your home perfectly. And if you still have any questions, our team is more than happy to assist you. We look forward to welcoming you and your furry friends to the petWALK family soon!

detailed checklist