Privacy policy

In the following privacy policy, we inform you about the most important aspects of data processing on our website. We collect and process personal data only on the basis of legal provisions (General Data Protection Regulation, Telecommunications Act 2003).

As soon as you, as a user, access or visit our website, your IP address, as well as the start and end times of your session, are recorded. This is technically necessary and represents a legitimate interest under Art. 6 para. 1 lit. f GDPR.

Contacting Us

If you contact us either via the contact form on our website or by email, the data you provide will be stored for six months for the purpose of processing your inquiry or in case of follow-up questions. Without your consent, your submitted data will not be shared.

Data Storage

To facilitate the shopping process and for later contract fulfillment, the webshop operator stores the IP address of the account holder through cookies, as well as first name, last name, email address, postal address, and payment information (credit card, PayPal, eps transfer, Klarna, Bancontact, iDEAL, Google Pay, Shopify Pay).

For contract fulfillment, the following data are also stored:

First name, last name, email address, postal address, and payment information (credit card, PayPal, eps transfer, Klarna, Bancontact, iDEAL, Google Pay, Shopify Pay).

The data you provide are necessary for the fulfillment of the contract and for pre-contractual measures. A contract cannot be concluded without this information. Your data will not be transmitted to third parties, except for payment data (credit card information) to the processing banks/payment service providers for billing, to the shipping company we commission for delivery, and to our tax advisor to fulfill our tax obligations.

If you cancel the purchase process, the stored data will be deleted. If a contract is concluded, all data resulting from the contractual relationship will be stored until the expiration of the tax retention period (7 years). The transmitted name, address, purchased goods, and purchase date will also be stored until the expiration of the product liability period (10 years). Data processing is based on the legal provisions of § 96 para. 3 TKG and Art. 6 para. 1 lit. a (consent) and/or lit. b (necessary for contract fulfillment) GDPR.

Cookies

Our website uses so-called cookies, which are small text files stored on your device by the browser. They cause no harm. We use cookies to make our offer more user-friendly. Some cookies remain on your device until you delete them. They allow us to recognize your browser on your next visit. If you do not wish this, you can configure your browser to inform you about cookie placement and only allow it on a case-by-case basis. Disabling cookies may limit the functionality of our website.

Use of Meta Conversion API and Advanced Matching

We use the Meta Conversion API with advanced matching on our website to improve the effectiveness of our marketing activities on Meta platforms, including Facebook and Instagram. Certain interaction data are transmitted directly to Meta to enable more accurate measurement and optimization of our advertising campaigns.

The transmitted information includes website usage data, transaction data, and, where applicable, hashed personal data for better matching of interactions. Meta processes this data according to its privacy policies (https://www.facebook.com/privacy/policy).

Since Meta also transfers personal data to the USA, appropriate safeguards for an adequate level of data protection are ensured, for example through certification of Meta under the EU-US Data Privacy Framework. Further information on data processing by Meta and your rights can be found in their privacy policies.

Microsoft Clarity – Privacy Notice

Purpose of processing: Anonymization and creation of usage statistics; analysis of user behavior when you visit this website.
Categories of data: Usage data for statistics.
Legal basis: Your consent (Art. 6(1)(a) GDPR).
Recipient: Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland.
Data transfers to third countries: Data may be transferred outside the EU. Transfers to the USA take place under Art. 45 GDPR based on the European Commission adequacy decision C(2023) 4745 (Data Privacy Framework).
Withdrawal of consent: You can revoke consent at any time with effect for the future.
DPO contact (Microsoft): https://www.microsoft.com/de-at/concern/privacy
Microsoft privacy policy: https://privacy.microsoft.com/de-de/privacystatement

Use of Enhanced Conversions for Google and YouTube

We use enhanced conversions for Google and YouTube to improve the effectiveness of our marketing measures on these platforms. Certain interaction data are transmitted directly to Google to enable more accurate measurement and optimization of advertising campaigns. Transmitted information includes website usage data, transaction data, and, if available, hashed personal data for better matching of interactions. Google processes this data according to its privacy policies (https://policies.google.com/privacy). Since Google also transfers personal data to the USA, appropriate safeguards are ensured, for example through certification under the EU-US Data Privacy Framework. Further information about Google’s data processing and your rights can be found in Google’s privacy policy.

Google Fonts

Our website uses fonts from “Google Fonts.” The service provider is:

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Tel: +353 1 543 1000

When you visit this website, your browser loads fonts and stores them in the cache. As a visitor, you may receive data from the provider, and Google may set or analyze cookies on your device.

The use of Google Fonts serves to optimize our service and ensure consistent presentation of content, which represents a legitimate interest under Art. 6 para. 1 lit. f GDPR.

More information about Google Fonts: https://developers.google.com/fonts/faq
More information about Google’s handling of user data: https://policies.google.com/privacy?hl=de
Google also processes data in the USA and complies with the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework

Server Log Files

This website and the associated provider automatically collect information in the form of “server log files” during website use, including:

  • IP address or hostname
  • Browser used
  • Duration of stay on the website and date/time
  • Accessed pages
  • Language settings and operating system
  • Leaving page (URL where the user left the website)
  • ISP (Internet Service Provider)

These collected data are not processed personally or linked to personal data. The website operator reserves the right to review this information in case of unlawful activities.

Newsletter

You can subscribe to our newsletter via our website. For this, we need your email address and your consent to receive the newsletter.

When you subscribe, your email and consent are required. After registration, you will receive a confirmation email with a link. You can cancel your subscription at any time by sending an email to: office@petwalk.at.

Upon cancellation, your data related to the newsletter will be immediately deleted. The lawfulness of data processing up to withdrawal, based on your consent, is not affected.

Your Rights as a Data Subject

You have the following rights regarding your data stored with us:

  • Right of access
  • Right to deletion
  • Right to correction
  • Right to data portability
  • Right to revoke consent and object to processing
  • Right to restriction

If you suspect violations of data protection laws during processing, you may contact us (office@petwalk.at) or the Data Protection Authority.

Contact Information

Website operator: Petwalk Solutions GmbH
Phone: +43 2635 66937
Email: office@petwalk.at
Source: Austrian Privacy Policy Generator DSGVO
Last updated: 6.11.2024