Warranty terms

In addition to the statutory warranty rights that the consumer (end customer) has against the seller (e.g., a reseller) or against Petwalk Solutions GmbH (“petWALK”), petWALK grants the consumer a voluntary manufacturer’s warranty under the following conditions, provided the purchase was made directly from petWALK:

  • New devices and their components that are defective due to manufacturing and/or material defects within 24 months of purchase will be repaired by petWALK at the factory or, if repair is disproportionate, replaced with an equivalent device, at petWALK‘s discretion. No repairs/replacements will be carried out on site by petWALK. The components or the door module are sent in at the customer‘s risk; the shipping costs are borne by petWALK if this has been agreed with petWALK in advance. Shipping is at the customer’s risk. Installation/removal costs of the components or the door module are not covered. For wearing parts (battery, seals, decors, slip clutch), the manufacturer‘s warranty applies for a period of 6 months from purchase.
  • The warranty does not apply if the defect in the device is due to improper handling, modifications to the product by the purchaser or third parties and/or non-compliance with the manual, in particular with regard to the intended installation of the product as recommended by petWALK. Mechanical damage caused by leaking batteries (in the remote control) or by force majeure, water, lightning etc. is also excluded from the guarantee.
  • The guarantee does not extend to services of any kind provided by an authorised dealer or by the customer himself.
  • The proof of warranty is the purchase receipt with the date of sale. The warranty is non-transferable and applies only to the original purchaser of the product. In the event of resale of the product, no new warranty period begins. Warranty claims must be made to petWALK immediately upon becoming aware of the warranty case.
  • Replaced devices or their components that have been exchanged as part of the warranty repair become the property of petWALK.
  • The guarantor is Petwalk Solutions GmbH, Josef Huber Straße 6, 2620 Ternitz, Austria.
  • Any further liability for indirect damages and consequential damages, in particular for damages that did not occur on the device itself, is excluded. The exclusion of liability shall not apply where liability is mandatory, e.g. under the Product Liability Act, in cases of wilful intent, gross negligence or breach of material contractual obligations.
  • Warranty services do not extend the warranty period, nor does a new warranty period commence for the replaced or repaired parts.
  • If there is no warranty case, petWALK reserves the right to charge the customer for the repair or replacement. petWALK will inform the customer of this in advance.
  • The statutory warranty rights of the consumer remain unaffected by this guarantee and continue to exist independently of it.

In the event of a guarantee claim, please contact us at
Petwalk Solutions GmbH 
Josef Huber Str. 6
2620 Ternitz, Austria
Tel: +43 2635 66937
Mail: office@petwalk.at

 

NOTE!    If worst comes to worst - for repairs, guarantee or warranty claims - we are of course there to help and advise you. You will find the type plate of your appliance with serial number (S/N) attached. Please quote this S/N number when contacting us.