Battery Replacement: How to Replace the Battery in Your petWALK Pet Door

The petWALK pet door has an integrated emergency power battery so that your pet can safely return home even in the event of a power outage. Like any battery, this one has a limited lifespan. In this section, you will learn if a battery replacement is necessary and how to perform it if needed.

Here you can find the instructions for battery replacement

When is a battery replacement necessary?

Before you start the replacement, we recommend a quick check: A blinking operating mode does not always mean a defect – often the battery is merely recharging after a power interruption.

  • Brief blinking: After a power outage, the battery recharges. If the blinking stops within a week, everything is fine.
  • Constant blinking / “LOAd”: If the display remains for several days, the battery is either deeply discharged or defective.
  • Important note: The display “LOAd” also appears if the battery connector is not firmly plugged in. Please check this beforehand.

➤  Replacing the petWALK battery: How to recognize when a replacement is needed

 

Identify battery type

Depending on the age of your petWALK pet door, different battery types are installed. Knowing this is important because older models absolutely require a functional battery for operation.

AMP battery (models before 06/2014)

  • Identification feature: The connector is not directly visible.
  • Special feature: These models cannot be operated without a functional battery. A replacement is essential here for the basic function of the door.

JST battery (models after 06/2014)

  • Identification feature: The connector is visible (left or right next to the door leaf, depending on the hinge side).
  • Special feature: The pet door generally functions without a battery when connected to the power grid. However, the JST battery is needed to automatically switch to emergency power mode during a power outage.

 

Since the correct technical coordination of your door is important to us, the suitable replacement battery is available directly through our support.

  1. Identification: Check your serial number or the connector to determine which battery type you need.
  2. Contact: Write to us using the contact form at the bottom of this page. We will be happy to advise you on the appropriate options and costs.
  3. Two ways to get a new battery:
    • Self-service: We send you the replacement battery, and you can easily replace it yourself with the help of our video instructions.
    • All-round carefree service: You send us your pet door, and we perform the battery replacement, including a small technical check, for you as part of our flat-rate battery replacement service.

A battery lasts about as long as a car battery with normal use. Regularly checking the display ensures that your pet is never left outside a closed door, even during unexpected power interruptions.

Do you have questions about battery replacement?

Our technical support will be happy to help you correctly interpret error messages and find the best solution for your pet door. We are here for you 💚